Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Answer Guarantee

  • Each ticket you submit to our customer help crew will be handled in approximately 60 mins. The general inquiries shall be answered instantly. Nonetheless, if the support request you have sent needs aid from a capable administrator, we are going to forward the ticket to him and will notify you about the delay.

  • Top quality support service

  • Top–class Technical Assistance Service

  • Our client assistance staff is going to be on duty for you day–and–night to to handle all assistance inquiry tickets that you send. We offer technical assistance for the applications that are pre–installed on your machine. These include our custom produced Hosting Control Panel, the selected OS and the server admin panel (depending on the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • A thorough and regularly updated collection of articles is included in our in–house built Hosting Control Panel. It gives you quick tips on how to carry out all the essential website administration tasks. The Help section presents extensive how–to tutorials and step–by–step video tutorials. You can open the Help section by hitting the Help or Video buttons in the top right corner of each Control Panel section.