Tech Support Channels
A 60–Minute Response Guarantee
Each support request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or e–mail needs additional assistance from an admin, we’ll without delay forward it and leave a note to let you know that your case is being worked on. If you make use of our Optional Admin Services package, any of the services included there will be completed at a time that is suitable for you.
A First–Class Customer Care Service
- We will be online for you 24/7 to answer any queries that you may have about our Hosting Control Panel or any of the applications that we have installed for your convenience on the dedicated server. If you also require assistance tackling server management procedures, you can order our Optional Admin Services package, which includes data backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.
An Intuitive Help Area
Our Hosting Control Panel has been installed by default for each dedicated web hosting plan. Among its functions is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most of the instructional articles in addition video versions that demonstrate all the actions that you can carry out in a very illustrative manner. You will find the how–to articles and the video tutorials in the top right corner of each section of the Hosting Control Panel.