There are different ways to contact the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a support ticket system. It is the easiest channel of correspondence for several reasons. In case no support team representative is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always hit home. Also, you can copy/paste extensive pieces of info without having to worry about typing mistakes, and in case a particular issue requires more time to be sorted out or a number of replies have to be exchanged, all the info will be in one location, so each party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your hosting provider is that they are typically separate from the hosting platform, which goes to say that if you have to supply information or to follow guidelines, you will have to use at least two separate systems and this number could rise in case you wish to administer a number of domain names. In addition, a lot of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Website Hosting

In contrast with what you may find with plenty of other web hosting companies, the trouble ticket system that we are using with our cloud website hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember several log-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself in one single location. So, if you’ve got a question or bump into a challenge, you can contact our customer support team members momentarily. Our ticketing system includes an intelligent search option. This means that even if you’ve opened multiple tickets over the years, you will be able to track down the one that you need without any hassles. Moreover, you can read knowledge base instructions for resolving commonly faced predicaments.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is far more efficient to manage everything in a single place, which is why we have implemented a ticketing system into the in-house created Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will enable you to handle the communication with our client support staff together with your web content, so you will not need to memorize an additional username for some other admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks of the mouse whilst you are browsing the content hosted in your account. Also, you can search through older tickets using a smart search filter or check relevant help articles, which offer solutions to commonly experienced obstacles. The built-in trouble ticket system is strictly monitored 24x7x365 with the maximum response time being only sixty minutes, so there’ll always be somebody to assist you.