Integrated Ticketing System in Cloud Website Hosting
In contrast with what you may find with plenty of other web hosting companies, the trouble ticket system that we are using with our cloud website hosting plans is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You will not have to remember several log-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself in one single location. So, if you’ve got a question or bump into a challenge, you can contact our customer support team members momentarily. Our ticketing system includes an intelligent search option. This means that even if you’ve opened multiple tickets over the years, you will be able to track down the one that you need without any hassles. Moreover, you can read knowledge base instructions for resolving commonly faced predicaments.
Integrated Ticketing System in Semi-dedicated Servers
We think that it is far more efficient to manage everything in a single place, which is why we have implemented a ticketing system into the in-house created Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will enable you to handle the communication with our client support staff together with your web content, so you will not need to memorize an additional username for some other admin interface. You’ll be able to post a new ticket or to track the status of an old one with less than a few clicks of the mouse whilst you are browsing the content hosted in your account. Also, you can search through older tickets using a smart search filter or check relevant help articles, which offer solutions to commonly experienced obstacles. The built-in trouble ticket system is strictly monitored 24x7x365 with the maximum response time being only sixty minutes, so there’ll always be somebody to assist you.