The presence of the customer and technical support that a cloud website hosting company offers will tell you a lot about the services they offer as well. In case you're allowed to use only emails and tickets, you have most probably found some reseller and not the actual hosting supplier. When this is the case, you may have to wait for several days to get a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the actual hosting company for further assistance. If the provider can provide several means of communication with fast response time which are available anytime, they are almost certainly the top provider, not a reseller. Which means that you will reap the benefits of well-timed assistance and high quality support since they will have immediate access to the servers where your account is. No matter what the trouble - sales or technical, it is always better to communicate with your hosting company right away via your preferred method of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and tech support services for our cloud website hosting packages are twenty-four-seven, thus you can forget about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can phone us, chat with a representative or send an email message. If you currently have an account, you can open a support ticket in addition to the other three methods of communication. You can choose the most appropriate way to contact us depending on what your location is or what equipment you're using. We will assist you for more or less any hosting-related query that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a ticket, but even then the maximum reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

We're aware how essential it is to get well-timed support, particularly when your web site is not functioning as it should be for some reason. Our semi-dedicated plans feature 24/7 customer and tech support, which means that in case something happens, you are able to use plenty of ways to let us know - telephone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two methods are for pre-sales, billing and common matters, which means that if you don't have an account yet, for instance, you are able to receive extra info for our solutions, or we can help you with less complex technical problems. The other two methods are for strictly technical troubles or anything that's more time-consuming since it's easier to follow the correspondence between you and our tech support team. The guaranteed max answer time for them is just 1 hour, the actual one - 15-20 minutes, so you will not need to wait for an entire day in order to get support like you may have to do when using the services of other providers.

24/7 Customer Support in Dedicated Servers

With a one-hour max response time warranty, you will enjoy extremely fast support when you obtain a dedicated server from our company. Our customer and tech support teams are available 24/7/365, therefore if you open a ticket from your billing account or you send an email message related to any issue with the server or the pre-installed software on it whatever the time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the better option if the issue in question requires more time to be solved or in case it has to be forwarded to our administrators, as it's much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you're able to phone us or talk to a live representative using our chat service. In case you include the Managed Services upgrade to your server plan, our admins will also help you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 too.